CEO Word
"We are proudly dedicated making it possible to bring to our customers enterprise business solutions for only a small portion of the price."
In my eyes the digital marketing industry is very complex. There are many digital marketing providers all presenting the same promises of superior digital marketing and market leadership. But this isn't as simple as it seems. Supporting your customers the right way requires the know-how and infrastructure in every area of the company that ICONS has cultivated since its inception. It also requires flexibility on behalf of the provider to meet customer needs for third-party applications such as databases, scripts and commerce apps, among other things. Unfortunately, customers have frequently walked away disappointed because their internet solutions provider was unable to deliver on their initial promises.
I am confident that the reason why they cannot deliver where ICONS can is not because they do not want to. A lot of digital marketing companies, which enter our industry lack the adequate management skills and the sufficient funds to invest in research, development and infrastructure. With all of the internet solutions options available today, the burden falls to the digital marketing customer to exercise due diligence in selecting a quality provider from the multitudes that are available.
We believe that the people and not technologies are the key to our success. Therefore empowering our staff is the key to their performance and ultimately our customer's satisfaction.
We have a proprietary tracking system in place, which makes it easy to evaluate and measure our company performance. We also have a quality control team ensuring that everyone in the company lives up to our customer expectation. All of this and the constant effort of making improvements give ICONS a competitive edge in our industry.
The customer is the #1 focus for the entire company. I emphasize this to everyone every time I have the opportunity. We clearly understand that our customers and no one else provide us the opportunity for rapid growth, making us the one of the fastest growing technology company in world wide.
Our customer approach is very straightforward but after all effective. Our entire staff, from the receptionist to myself, is equally responsible for supporting our customers at all times.
Our goal is to provide our customers tomorrow with better, faster and more reliable services than yesterday.
Ahmed Abd Elmoteleb Lotfy,
CEO
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